Connecticut Distributors' Customer Service Center uses the latest technologies to assist our customers and take their calls professionally and accurately. Informational tools such as caller ID, customer purchase history, instant inventory, and delivery days are instantly available to all of our agents. We are striving for 100 percent satisfaction by our valued customers.
CDI Customer Service Center stats:
- 26 Customer Care specialists
- 99.9 percent of all calls answered within 50 seconds
- Average answering speed: four seconds
- Error rate: 99.8 percent order entry correct
- 77 percent of all calls create orders; 23 percent are customer service
- Abandon rate: 0.4 percent of all calls
If you'd like to become a CDI customer, contact us at 203-377-1440 or by email at email@example.com.