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 Customer Service 

Our Customer Care department is responsible for providing world-class service to all our customers in a leading-edge call center environment. We do this by developing a rapport with and actively listening to callers, ensuring that customer orders are taken accurately and efficiently. While assisting customers, we provide consultative support and recommendations while making sure their inquiries are successfully resolved. 

Our goal is to process incoming orders and handle customer inquiries in a courteous and professional manner to support the sale and marketing of our supplier brands. We also identify and evaluate opportunities to increase customer retention and satisfaction by suggesting alternatives to items that are out of stock or in limited quantities, informing customers of deals that are currently available.

For Our Associates

Click on the links below to access Connecticut Distributors Inc. PDF documents:

Breakage Authorization
Collection Report
Credit App
November 2017 Pricing
Display Install Form
Employee Merchandise Requisition
Graphics Work Request
National Accounts
New Account Report
Party Label Clip Art
Party Label Order Form
Sign Request
SLSM Vacation List (Excel spreadsheet)
Supplier Job Sheet
Time Off Request Form
Unsaleable Authorization
UPC Codes 
(Excel spreadsheet)
Voice Mail Instructions

Becoming a Customer >>